Privacy policy

WHAT PERSONAL INFORMATION DO WE COLLECT?

When you place an order, we receive personal information about you. This can include your name, surname, social security number, email address, delivery address, purchase history and information, payment information, complete credit card information, IP address, and phone number.

WHAT DO WE DO WITH YOUR INFORMATION?

We use the information to manage orders, deliver products and services, process payments, communicate with you about orders, products, services, and promotional offers that may be of interest to you. Our platform provider may use your personal information to block certain transactions that appear to be fraudulent through automated decision-making.

HOW DO WE SHARE YOUR INFORMATION?

We know that you care about how information about you is used and shared, and we appreciate your trust in us to do so carefully and sensibly. To be able to deliver our online orders, we contract with selected third parties. These third parties may process the personal information you provide to us, but we do not allow any of these service providers to make any other use of your information.

We do not disclose your information to any other third party unless we are required to do so by law or in connection with a legal claim or proceeding. We do not sell, share or transfer your personal information to any third party other than as described in this privacy policy.

HOW DO WE STORE YOUR INFORMATION AND FOR HOW LONG?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

Personal data will be retained for the duration of the business relationship and for as long as is necessary for the purposes described in this privacy policy.

HOW DO WE GET YOUR CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent only for that specific reason. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.

HOW TO WITHDRAW YOUR CONSENT?

If you change your mind after you sign up, you may withdraw your consent for us to contact you for continued collection, use, or disclosure of your information, by contacting us. If you would like to access, correct, amend, or delete any personal information we have about you, please email us at info@redekoflowers.se.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.